Orders & Returns Policy

Last Updated: June 2026

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please note that processing times may be extended during holidays, promotional periods, or times of unusually high demand.

Shipping

We currently offer complimentary shipping on eligible U.S. orders. Delivery estimates are provided at checkout and may vary depending on your location and carrier service. While we strive to ensure timely delivery, shipping timeframes are estimates and cannot be guaranteed.

Order Modifications & Cancellations

If your order has not yet been dispatched, modifications or cancellations may be possible. Please contact our support team as soon as possible through the contact form on our website, and we will do everything we can to accommodate your request. Once an order has been shipped, we may be unable to make changes or cancel the order.

30-Day Money-Back Guarantee

We stand behind the Sacred Eye experience with a 30-day money-back guarantee — no conditions, no compromise. If, for any reason, your skin does not visibly brighten or your overall vitality, well-being, and cellular function do not improve to your satisfaction, we will provide a full refund. To request a refund, simply contact our support team or submit a request through the contact form on our website within 30 days of receiving your order. Your trust in this protocol means everything to us, and we are committed to ensuring your experience reflects the care and intention behind every Sacred Eye product.

Damaged or Incorrect Products

We are deeply sorry if your order arrives damaged, defective, or incorrect. If you experience any issue with your shipment, please contact our support team within a reasonable timeframe and include photographs of the product and packaging. Once reviewed, we will arrange a prompt replacement, refund, or other appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase. Please allow several business days for your financial institution to process and post the refund to your account after it has been issued.

Lost or Delayed Shipments

While we work with trusted shipping partners, delays can occasionally occur due to weather conditions, carrier disruptions, customs processing, or other circumstances beyond our control. If you believe your package has been lost or significantly delayed, please contact our support team and we will assist in investigating the matter.

Contact Us

If you have any questions regarding your order, shipping, returns, refunds, or product experience, please contact us through the contact form on our website. Our team is dedicated to providing thoughtful, timely, and genuinely personal assistance. Every inquiry matters to us, and we look forward to helping you.